1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or dispatched on:
- Sundays
- Public holidays
- Unexpected business closure days
Processing timelines may vary during festive seasons or high-order periods.
2. Shipping Locations
We currently provide shipping across India.
Bulk, wholesale, and special delivery requests may be supported based on enquiry and availability.
3. Delivery Time
Estimated delivery timelines:
- Standard Delivery: 3–7 business days
- Remote area deliveries may require additional time
Delivery timelines may vary depending on:
- Customer location
- Courier partner availability
- Weather conditions
- Public holidays or unforeseen circumstances
4. Shipping Charges
Shipping charges are calculated during checkout based on:
- Order size
- Product weight
- Delivery location
Special offers such as free shipping may be available during promotional periods.
5. Order Tracking
Once your order is dispatched, tracking details may be shared through:
- SMS
- Email (if provided)
Customers can use the tracking information to monitor shipment status.
6. Delivery Delays
While we aim to ensure timely delivery, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Natural events
- Public holidays
- Incorrect delivery information provided by customers
Siva Spices is not responsible for delays caused by third-party courier services.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details during checkout.
We are not liable for orders delivered to incorrect addresses submitted by customers.
Additional charges may apply for re-shipping returned orders.
8. Damaged or Lost Orders
If your order arrives damaged or is lost during transit:
- Contact us within 48 hours of delivery
- Share order details and supporting images if applicable
Our team will review the issue and provide suitable resolution support.
9. Bulk & Wholesale Orders
For wholesale or bulk spice orders:
- Delivery timelines may vary
- Special shipping arrangements may be provided
- Custom pricing and transport support may apply
Customers can contact us directly for bulk order assistance.
10. Delivery Acceptance
Customers or authorised recipients should inspect packages upon delivery.
If packaging appears damaged, customers should notify the courier and contact us immediately.
11. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time without prior notice.
Updated versions will always be available on our website.
12. Contact Information
Siva Spices
📍 DR.NO. 2-212
Near Subham Cold Storage
Penumuli Road, Duggirala (PS)(MD)
Guntur District – 522330
Andhra Pradesh, India
📞 +91 92908 45460
📞 +91 92473 60829
🌐 Siva Spices