1. Introduction
At Siva Spices, we are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following information from customers and website visitors:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Communication or enquiry information
- Website usage data through cookies and analytics
3. How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Respond to enquiries and customer support requests
- Improve our website and services
- Send order updates and notifications
- Share promotional offers or updates (only if you opt in)
- Comply with legal and regulatory requirements
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal data.
Your information may be shared only with trusted third parties such as:
- Payment gateway providers
- Courier and delivery partners
- Website hosting providers
- Analytics and technical service providers
All service providers are required to handle your information securely and responsibly.
5. Data Retention
We retain customer information only for as long as necessary to:
- Complete orders and services
- Maintain business and transaction records
- Meet legal, tax, and regulatory obligations
6. Cookies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Understand website traffic and usage
- Enhance website functionality
You can disable cookies through your browser settings if preferred.
7. Data Security
We implement reasonable technical and organisational security measures to protect your personal data from:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
However, no online platform can guarantee complete security.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate data
- Delete your information where legally permitted
- Restrict or object to certain processing activities
For any privacy-related requests, please contact us directly.
9. Third-Party Links
Our website may contain links to external or third-party websites.
We are not responsible for the privacy policies or practices of those websites.
10. Children’s Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with updated information.
12. Contact Information
Siva Spices
📍 DR.NO. 2-212
Near Subham Cold Storage
Penumuli Road, Duggirala (PS)(MD)
Guntur District – 522330
Andhra Pradesh, India
📞 +91 92908 45460
📞 +91 92473 60829
🌐 Siva Spices