1. Eligibility for Returns
At Siva Spices, customer satisfaction and product quality are important to us.
Returns or replacement requests are accepted only under the following conditions:
- Product received in damaged condition
- Incorrect product delivered
- Verified quality issue with the product
Returns will not be accepted for:
- Change of mind
- Personal taste preferences
- Opened or used products
- Minor packaging variations
- Normal natural variations in spice colour or texture
2. Proof of Claim
To process any return, replacement, or refund request, customers must provide:
- Order details or invoice
- Clear photos of the product and packaging
- Description of the issue
Claims submitted without sufficient proof may not be eligible for approval.
3. Refund Process
Once the claim is reviewed and approved:
- Refunds will be issued to the original payment method
- Processing timelines may take 7–14 business days
- Refund timing may vary depending on the payment provider or bank
Approved refunds will only cover eligible products and applicable charges.
4. Replacement Policy
Where appropriate, Siva Spices may provide:
- Replacement product
- Partial replacement
- Store credit
- Refund
depending on the nature of the issue and product availability.
5. Return Shipping Costs
- If the issue is caused by damaged, defective, or incorrect products delivered by us, return shipping costs will be covered by Siva Spices.
- In other approved cases, customers may be responsible for return shipping charges.
6. Non-Returnable Products
The following products are not eligible for return or refund:
- Opened food products
- Used products
- Products without original packaging
- Bulk or wholesale orders (unless damaged or incorrect)
- Custom or special orders
7. Damaged Orders
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Share photographs of:
- Outer packaging
- Product condition
- Invoice or order details
Our support team will review the issue and provide assistance promptly.
8. Cancellation Policy
Orders may only be cancelled before dispatch confirmation.
Once products are shipped, cancellation requests may not be accepted.
9. Quality Assurance
All Siva Spices products are carefully processed and packed under hygienic conditions.
Natural variations in spice colour, aroma, and texture may occur due to agricultural sourcing and seasonal factors.
10. Changes to This Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice.
Updated versions will always be available on our website.
11. Contact Information
Siva Spices
📍 DR.NO. 2-212
Near Subham Cold Storage
Penumuli Road, Duggirala (PS)(MD)
Guntur District – 522330
Andhra Pradesh, India
📞 +91 92908 45460
📞 +91 92473 60829
🌐 Siva Spices