1. About Us
Welcome to Siva Spices. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.
Siva Spices is committed to delivering authentic Indian spice products crafted with purity, traditional quality, and hygienic processing standards.
2. Eligibility
By using this website and placing orders, you confirm that:
- You are legally capable of entering into a binding agreement
- The information you provide is accurate and complete
- You are authorised to use the selected payment method
3. Products & Services
Siva Spices offers premium-quality products including:
- Red Chilli Powder
- Turmeric Powder
- Coriander Powder
- Siva Brand Kumkum
All products are carefully sourced and processed under hygienic conditions to maintain freshness, aroma, colour, and traditional flavour.
Because our products are natural agricultural goods:
- Slight variations in colour and texture may occur
- Packaging appearance may vary slightly
- Product availability may change without notice
4. Pricing & Payments
- All prices displayed on the website are in INR (₹)
- Prices may change without prior notice
- Delivery charges are calculated during checkout
- Full payment must be completed before dispatch
- Payments are processed securely through trusted payment gateways
5. Orders & Acceptance
- All orders are subject to product availability
- Placing an order constitutes an offer to purchase
- Orders are confirmed only after successful payment and dispatch confirmation
- We reserve the right to refuse or cancel orders at our discretion
6. Shipping & Delivery
We provide delivery across India and may support bulk/export orders based on enquiry.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Unexpected operational delays
We are not responsible for delays caused by third-party courier services or events beyond our control.
Risk and ownership of products transfer upon successful delivery.
7. Returns, Refunds & Replacements
Due to the nature of food and devotional products:
- Returns are accepted only for damaged, defective, or incorrect items
- Complaints must be raised within 48 hours of delivery
- Returned items must remain:
- Unopened
- Unused
- In original packaging
After verification, eligible refunds or replacements will be processed accordingly.
8. Product Images & Descriptions
Product images displayed on the website are for illustration purposes only.
Actual products may slightly vary in:
- Colour
- Packaging
- Texture
- Appearance
depending on production batches and device screen settings.
We strive to keep all product information accurate and updated.
9. Intellectual Property
All website content including:
- Logos
- Product images
- Graphics
- Text
- Packaging designs
- Branding materials
are the intellectual property of Siva Spices and may not be copied, reused, modified, or distributed without prior written permission.
10. Website Usage
You agree not to:
- Use the website for unlawful activities
- Copy or misuse website content
- Attempt to damage website functionality
- Interfere with website security or operations
Any misuse may result in restricted access or legal action.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Siva Spices shall not be liable for:
- Indirect or consequential losses
- Delivery delays caused by third-party services
- Product misuse by customers
- Temporary website interruptions
Nothing in these Terms limits liability for fraud or statutory consumer rights.
12. Privacy
Customer information is handled securely and processed according to our Privacy Policy.
We do not sell or misuse customer information.
13. Promotions & Offers
Promotional offers and discount codes:
- Are subject to availability
- May be withdrawn without notice
- Cannot always be combined with other offers
- May include minimum order conditions
We reserve the right to cancel orders involving misuse of promotions.
14. Third-Party Links
Our website may contain links to external websites for payment, delivery tracking, or informational purposes.
We are not responsible for the content or policies of third-party websites.
15. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Updated versions will be published on this page.
16. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any disputes arising from website usage or purchases shall be subject to the jurisdiction of the appropriate courts.
17. Contact Information
Siva Spices
📍 DR.NO. 2-212
Near Subham Cold Storage
Penumuli Road, Duggirala (PS)(MD)
Guntur District – 522330
Andhra Pradesh, India
📞 +91 92908 45460
📞 +91 92473 60829
🌐 Siva Spices